Privacy Policy
For any questions about how we use your data, or to exercise your rights over your data, you can contact us on:
Telephone: +44 (0) 2036278956
Email: info@whirlwind-weddings.co.uk
Post: Regency House, 33 Wood Street, Barnet, Hertfordshire EN5 4BE
If you do have questions, we’d ask you to read this policy first as we hope it’s clear and comprehensive.
What data do we collect and process about you, what do we do with it and why?
When you visit our website
We collect your IP address, the website you came from, what kind of browser you’re using, and what you do on the website – which links you follow, where your mouse travels, how long you spend on each page and so on.
We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences.
We also use cookies to help us to improve the performance of our website to provide you with a better user experience.
We use 3rd party cookies from Google Analytics that tell us whether or not you’ve visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site.
We also use Facebook pixel code on our website to track conversions from Facebook ads, optimise ads based on collected data, build targeted audiences for future ads, and remarket to qualified leads—people who have already taken some kind of action on our website.
Formally, we justify this processing as a combination of pre-contractual negotiation and legitimate interest for the marketing and activity tracking aspects.
When you contact us
If you get in touch with us – whether that’s by phone, email, post or in person – we’ll collect the personal information you provide. If you use our contact form, we ask for your name, email address and contact phone number, and we’ll ask for the same things if you call our office. That information and anything else you tell us will be handled securely. Only what is needed to deal with your enquiry will be passed on internally. We do ask that you don’t include sensitive personal information in any communication unless it’s directly relevant, to make it easier for you and us jointly to protect you.
Formally, we justify this processing on the basis of your consent. When you use the contact form, call the contact centre or visit a venue in person, we will ask you for that consent explicitly. If you write to us by post or email, we will send you a privacy notification with the option to withdraw your consent by unsubscribing at any time if you wish.
When you book a wedding or event
When you book a wedding or event at our venue we will collect your name, contact address, contact telephone number. We will also collect some personal information for example, your date of birth.
We will also take payment information from you. If you pay your deposit or any other payments by payment card our payment processor will collect and process your card details on our behalf. If you pay by cheque we will see your bank details as a consequence but we will not store this information.
Formally, we justify this processing as part of our contractual obligation to you.
We will also use your information for marketing purposes – see further below.
We may also need to process sensitive information about you – see further below.
When we send you marketing emails or other communications
Where we have noted this above we will use the information we have about you to send you marketing information. Where we have prior purchase history we will use that to help identify your interests and customise our marketing to you. We will also use outside data sources to get additional information based on your general location but we do not pass your details on for this purpose or seek any specific information about you personally.
Whenever you interact with us, we may ask you to consent to receive this marketing information by email or text message. If you are a consumer, we will only email or text you if you have consented in this way, and you can withdraw this consent at any time by contacting us using the information at the start of this policy, following the unsubscribe instructions that are in every email or text that we send, or visiting our website. If you are a business we may send you marketing communications by email or text without prior consent, but you still have the same rights to ask us to stop.
We do not make telephone marketing calls to consumers and will only call you in response to an enquiry or as part of contractual customer service.
Formally, we justify our marketing activity as being in our legitimate interest. As required by the Privacy and Electronic Communication Regulation 2003, for natural people we will only send marketing communication by email where we have explicit consent.
Your rights
You have the right to see a copy of all the data we hold about you.
You have the right to ask us to delete what we have or stop processing it. However, we may not be able to do so immediately, if we are legally required to keep it; or if we believe we need to keep it for contractual or insurance purposes. We will always tell you what we are doing and why.
You have the right to ask us to correct your data – and if what we hold about you is wrong, we’d really appreciate it if you told us – but we will in some circumstances need to check that what you’re telling us is accurate, and may require proof, in order to protect you – and us – from fraud.
To exercise any of these rights, please contact us using the details at the top of this policy.
You also have the right to complain to the Information Commissioner’s Office – the government agency that handles data protection in the UK. You can reach them at their website: https://ico.org.uk/global/contact-us/
Policy information
This policy was last updated on the 27th October 2022. We may update it at any time in order to improve our customer experience or to comply with changes in the law.